SATO - Agent wsparcia technicznego AI
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AI-Powered Technical Support

An AI-powered tool that supports installers and distributors in their everyday work. It provides quick access to knowledge and round-the-clock assistance with problem-solving.
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Use the professional-level service

Terms and conditions

What does SATO offer?

Quick access to technical knowledge, documentation and support:

  • SATEL knowledge base
  • 24/7 availability
  • Hundreds of conversations simultaneously
  • Communication in over 40 languages
  • Two levels – basic and professional
  • Availability via WhatsApp and Telegram

Support scope:

  • Quick diagnostics and troubleshooting
  • Assistance with preparing offers
  • System setup and commissioning

Benefits:

  • Short response times and quick handling of requests
  • Access to support even outside standard business hours
  • Fewer complaints
  • Faster onboarding of new staff

Two levels of support

Level

Basic

Questions regarding everyday use:

  • arming and disarming systems,
  • LED indicator interpretation,
  • battery replacement,
  • general product comparisons,
  • contact information.
Level

Professional

Advanced technical support:

  • DLOADX configuration,
  • Connection of detectors,
  • Registration of wireless devices,
  • Service mode,
  • Diagnostics,
  • …and many other topics
Use the professional-level service

HOW TO USE IT?

Choose a channel, write to SATO, and get an immediate reply

WhatsApp

+48 666 958 622

Add the contact in your phone and start a text conversation

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on the WhatsApp country code.

Start a conversation

Telegram

Search the name and start a conversation

@ask_satel_bot

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on Telegram app settings.

Start a conversation

Important information

SATO is your first point of contact and instantly answers most common technical questions. For cases requiring personal assistance, such as certifications, audits or complex projects, it will refer users to the SATEL Technical Support Department.

SATO is not intended for reporting failures, submitting complaints, or handling emergency situations requiring immediate assistance. In such cases, please contact the SATEL Technical Support Department directly.

Examples of use

Configuration

  • "How to set up SIA IP monitoring in INTEGRA 128?"
  • "How to connect the ETHM-1 Plus to an INTEGRA control panel?"

Product selection

  • "Compare the PERFECTA 32 and the INTEGRA 32"
  • "What power supply should be used for a system with 12 PIR detectors and two sirens?"

Diagnostics

  • "The LED on the ACU-220 is flashing red – what does this mean?"
  • "INTEGRA cannot detect the INT-E zone expansion module – where should I start?"

Explanation of issues

  • "The difference between a partition and an object in INTEGRA"
  • "How does 2EOL mode work, and when should it be used?"