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SATEL Support Service

Log in or create a free account to gain access to a multitude of useful information and materials about SATEL products.
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We are here for you!

Discover how much you can gain by creating a SATEL Support Service account.
Whether you are an end-user, student, distributor, installer or designer, you get access to our user-exclusive content like helpful materials, tools, and more.
VIDEO TUTORIALS / WEBINARS
Expand your knowdlege with our educational videos created by SATEL experts.
HARDWARE CONFIGURATORS
Want an easy way to quickly prepare a comprehensive business offer for your client? Let our hardware configurators guide you step-by-step as you design a system for them.
INSTALLER ESSENTIALS

Log in to access all the manuals, software, and certificates for our devices. All these complied in one place for your convenience, ready for download anytime and anywhere.

TECHNICAL SUPPORT
Our team of experienced technical specialists backed by their many years of practice are at your disposal. You can contact them easily and get help via our Help Desk.
STATUS PREVIEW OF SATEL DEVICES
Quick access to the connection status between the alarm control panels or communication modules and the SATEL server. Use this tool to verify whether your supervised device is online or offline.
FAQ

With the SATEL Support account, you gain access to our extensive knowledge base with answers to the most frequently asked questions. Use the search bar to quickly find guides that explain step-by-step how to resolve common issues.

PRODUCT AND COMPANY UPDATES
Some of the most vital SATEL info, including the full version of release notes, details of company activities (such as infrastructure maintenance), and more are only published on SATEL Support Service.
E-ACADEMY
For those who prefer to watch video tutorials, we got the e-Academy series of short episodes, each covering a different topic related to installing or programming SATEL devices. Learn all you need to know to become a professional installer-whenever you want.
PRODUCTS PHOTOS, GRAPHICS AND ANIMATIONS
Access our visual content database containing thousands of high-quality photos, graphs, ready-to-use social media graphics and more. We work constantly on updating the base to help you with your marketing activities.

DWG FILES

Using the CAD software? We’ve prepared an extensive base of DWG files for you, ready to be used in your everyday work when marking down our devices on your projects.

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